Software Service and Licence Terms

1. Orders and Contract Formation

The service provider is the company identified in Section 1 of the Privacy Policy. Purchasers may be companies, organisations or individuals with legal capacity to contract. Anyone purchasing on behalf of an organisation must be authorised to do so.

After understanding your requirements, we provide a written quotation or order specifying software functionality, account quantity, price and currency, service duration, activation timing, and whether configuration, integration, training or other services are included. Before payment, the customer accepts the order and purchase terms by signature, affirmative online confirmation or an explicit email reply. The contract is formed when we confirm acceptance in writing, unless the parties expressly agree on a different formation process.

These terms apply together with the confirmed order, the Refund and Cancellation Policy, and the Account Activation and Delivery Guide. Expressly agreed order provisions take priority over general terms but cannot exclude mandatory law or consumer rights. Submitting a website enquiry does not signify agreement to purchase.

By confirming the purchase of this software, the customer acknowledges that they have read and agree to all service agreements and terms published on our website.

2. Software Scope and Right of Use

The software is a hosted business application platform that can provide forms, approvals, reports, automation, permissions and other functionality within the purchased scope. Specific functionality and material limitations are as confirmed before the transaction is concluded. External system connections, customisation, migration and training are provided only if included in the order. No particular business outcome is guaranteed.

During the valid subscription term, authorised users may use the software within the agreed account quantity. The customer does not acquire source code, software ownership or resale rights. Unlawful account sharing, circumvention of account limits, infringement, attacks on systems and use of the software for unlawful activities are prohibited. Customers must manage permissions, protect credentials and promptly report irregularities.

3. Payment Activation and Term

Customers must transfer payment to the verified account according to the confirmed order. After verifying payment and the necessary information, we activate accounts within the agreed period and send login details and activation and expiry information. Unless expressly agreed otherwise, the subscription is valid for one year from the confirmed date on which usable access is activated. It does not begin early merely because a quotation was issued or payment was made.

The bank transfer process does not involve automatic debits or automatic renewal. Renewal and new prices must be confirmed separately. Prices for an already paid period cannot be changed unilaterally.

4. Services and Customer Data

We provide support through the contact email and coordinate with the software provider on backend issues, remaining responsible to customers for our agreed service obligations. Material technical requirements and support arrangements are confirmed before activation. We do not guarantee round-the-clock support or fixed recovery times unless expressly agreed.

Customers retain their rights in their business data and must have a lawful basis for uploading and processing it. We process data only for contract performance and authorised support. Providing an account does not grant permission to sell or publish customer data or use it for unrelated training. Necessary data processing agreements and international transfer arrangements must be implemented before the relevant processing.

Where maintenance or upgrades cause material disruption, we will give advance notice where practicable. We must not materially reduce paid core functionality without an appropriate solution. Remedies, termination or refunds required by law or contract will be provided accordingly.

5. Suspension Termination and Data Retrieval

We may take proportionate measures in response to breach or misuse, normally explaining the reason and providing a reasonable opportunity to remedy it first. Major security threats, serious unlawful conduct, legal requirements and other urgent circumstances may require immediate action, with prompt notice where lawful and practicable. Neither party automatically assumes unlimited liability for all independent unlawful acts of others merely because it provides or purchases accounts.

A party may terminate for a material breach that remains uncorrected after a reasonable remedy period. Immediate termination is permitted where the breach cannot lawfully or reasonably be remedied. Cancellation and refunds follow the Refund and Cancellation Policy. Before expiry or termination, available export methods, a reasonable retrieval period and agreed charges must be explained. Data deletion must comply with disclosed arrangements and legal requirements.

6. Liability and Changes

Each party is responsible according to its own conduct, breach, causation and applicable law. A customer who identifies a material nonconformity may request reasonable remediation and claim a price reduction, termination, refund or other remedy under applicable law. Liability that cannot lawfully be excluded and consumer rights remain unaffected.

The versions of the terms provided and accepted at order confirmation apply. Merely changing a webpage does not change an existing contract. Changes must comply with law or be confirmed by both parties. Disputes are handled under applicable law, without affecting consumers’ statutory access to courts and complaint channels.